Get help with Backlit.
Write to [email protected] and a person from Doved Studio reads and answers your mail.
Write to us
Email [email protected]. Tell us your phone model, your Android or iOS version, the film you scanned and what you tapped before the problem. Attach the photo of your strip when you can: it helps us see what your camera saw.
Light your film evenly
- Turn on light table mode in Backlit on a second phone or a tablet, set its brightness to full and lay your strip on it.
- No second screen? Hold the strip to a bright window with no sun on it, or lay it on tracing paper over a lamp.
- Turn the room lights off, so nothing reflects on the film.
- Read the full setup in how to scan film negatives with your phone.
Get every frame found
- Hold your phone flat over the strip, so the film runs straight across your screen with a little light around it.
- Keep the whole strip inside the picture and hold still until every frame shows its number.
- On sheet film, movie film or a frame you missed, open the photo and set the frame with the crop tool.
Fix colors that look off
- Pick the right film kind on your roll: color negative, black and white or slide.
- Shoot a strip with some bare film between frames, so you get the film base read from the clear edge.
- Try another film look, or open the Light and Color tools on the photo.
- Hold the photo to see the negative again and compare.
Manage Backlit Pro
- Cancel on Android: open Google Play, tap your profile, then Payments and subscriptions, then Subscriptions, pick Backlit and tap Cancel.
- Cancel on iPhone: open Settings, tap your name, then Subscriptions, pick Backlit and tap Cancel Subscription.
- Restore a purchase: sign in to the same Google or Apple account you bought with, open the Pro screen in Backlit and tap Restore Purchases.
- Get a refund: ask Google Play or Apple; they handle every payment.
Delete your data
Your negatives and photos live only on your phone: delete a roll in Backlit, or delete the app, and they are gone. To delete the purchase records tied to your anonymous ID, write to [email protected]. Read the privacy policy for the details.